Privacy Policy

This Privacy Policy outlines the management of personal information provided to or collected by MindBridge Education (“MindBridge”, “we”, “us”, “our”) and provides contact information and instructions for privacy concerns.

MindBridge is a structured, on-campus academic enrichment provider operating across Queensland partner schools. We deliver the MindBridge Academic Enrichment Program to secondary students (Years 7 to 12) on their own school campus, alongside (never in place of) each school’s existing academic and pastoral programs.

MindBridge is obligated to comply with the Australian Privacy Principles as stipulated in the Privacy Act 1988 (Cth).

MindBridge collects and holds various types of personal information from you based on the nature of your interaction with us. This includes, but is not limited to, personal information about:

• Students, parents, and/or guardians (“Parents”) before, during, and after a student’s participation in the program;
• Tutors, job applicants, supervisors, staff members and contractors; and
• Partner school staff and other people who come into contact with MindBridge.

The personal information collected by MindBridge may include names, contact details, year level and school, session and attendance records, progress and reporting notes, and financial information (such as parent booking and payment details).

MindBridge only collects sensitive information with the individual’s consent and if reasonably necessary for MindBridge’s functions. Sensitive information is a category of personal information that includes information about things like an individual’s health, criminal record, religious beliefs and racial or ethnic origin.

In certain cases, MindBridge may collect personal information as required or authorised by Australian laws, court orders, or tribunal orders. If this is the case, MindBridge will inform you of the details of the law, court or tribunal order.

MindBridge generally collects personal information directly from individuals through various means, such as the completion of enrolment and booking forms by Parents through our online portal, application and onboarding forms for prospective tutors and staff, face-to-face meetings, interviews, emails, and telephone calls.

MindBridge may also collect personal information about students from their Parent(s) or, in certain circumstances, from third parties such as the partner school, medical professionals, or references. For prospective staff, we may collect information from previous employers, nominated referees, and publicly available sources.

Where lawful and feasible, MindBridge may allow individuals to interact anonymously or use pseudonyms, such as for general inquiries. However, in cases where personal information is required for student enrolment and participation, or for staff engagement, failure to provide the requested information may impact that participation or engagement.

MindBridge utilises your collected personal information for the primary purpose of collection, and typically for other related secondary purposes, which are reasonably expected by individuals or to which they have consented.

MindBridge’s primary purpose of collection regarding personal information of students and Parents is to facilitate the MindBridge Academic Enrichment Program delivered on campus at partner schools. This includes meeting the needs of Parents, students, the partner school, and MindBridge throughout the student’s participation. The purposes for collecting, using, holding, and disclosing the personal information of students and Parents include:

• day-to-day administration, enrolment, bookings, attendance, and session sign-in and sign-out;
• delivering weekly structured progress reports (session goal, content covered, confidence and engagement ratings, and recommended actions) to pre-authorised Parents;
• ensuring the educational, social, and well-being needs of students and staff are met, including safeguarding; and
• conducting marketing activities for MindBridge.

MindBridge considers marketing important for its growth and development. Personal information held by MindBridge may be disclosed to organisations assisting in MindBridge’s marketing efforts. However, the use of images and names of students and Parents for marketing purposes requires the explicit consent of the partner school and Parents.

In the context of evaluating applications from prospective tutors, supervisors, staff or contractors, MindBridge collects and uses personal and sensitive information about candidates. This includes confirming a current Queensland Blue Card (Working with Children Check) and, with the applicant’s consent, criminal record checks, to assess suitability for engagement with MindBridge before any tutor enters a school campus.

MindBridge may disclose personal information to various parties, depending on the nature of the interaction of said individuals. For instance, MindBridge may disclose an individual’s personal information, including sensitive information under specific circumstances, to:

• the partner school (including leadership and the school coordinator);
• government departments and regulatory bodies (including in connection with Blue Card compliance);
• medical practitioners;
• Parents;
• recipients you authorise MindBridge to disclose information to;
• MindBridge’s technology and service providers (such as our online booking, reporting, and communications platforms);
• MindBridge’s insurers; and
• parties to whom information disclosure is required by law.

MindBridge predominantly stores personal information electronically in secure servers, databases, and IT systems. Paper records may also be utilised. MindBridge has implemented measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage of paper records, password-based access controls for electronic records, and staff obligations to maintain the confidentiality of students’ and Parents’ personal information and the privacy of individuals.

MindBridge may store personal information with technology service providers, which may involve cloud storage on servers situated outside Australia.

MindBridge will retain student and parent personal information for a maximum of three years after the student exits the program (for example, through cancellation of enrolment or graduation from a partner school), unless a longer period is required or authorised by law.

In the event of any loss, unauthorised access, or disclosure of personal information likely to result in serious harm, MindBridge will promptly investigate and notify affected individuals and the Office of the Australian Information Commissioner, as required by the Privacy Act.

Individuals have the right to request access to their personal information held by MindBridge and to request corrections if inaccuracies are identified.

To make such requests, individuals should contact us in writing using the details below. MindBridge may require identity verification and specification of the information requested.

While making a request is free of charge, MindBridge reserves the right to impose a reasonable fee to cover expenses related to locating, retrieving, reviewing, and copying the requested material. The fee will not be excessive, and MindBridge will advise the likely cost in advance.

Access to information is generally provided unless legal obligations or other relevant laws require withholding the information. If access or correction is refused, MindBridge will provide written notice explaining the reasons for refusal. Complaint procedures are outlined below for instances where access or correction is denied.

MindBridge acknowledges the right of Parents to make decisions concerning their child’s education. Requests for consent and notices related to a student’s personal information will typically be directed to the student’s Parents.

Consent granted by Parents will be considered as consent on behalf of the student, and notices to Parents will be deemed as notices to the student. Parents may request access to personal information held by MindBridge about themselves or their child by contacting us (see details below). However, access may be denied in cases where it unreasonably impacts the privacy of others or breaches MindBridge’s duty of care to the student.

MindBridge may, at its discretion, grant a student access, on the request of that student, to their information or allow them to provide or withhold consent independently if their maturity or personal circumstances warrant such action.

For further information regarding MindBridge’s management of personal information or to lodge a complaint alleging a breach of the Australian Privacy Principles, please contact:

The Privacy Officer
MindBridge Education
Queensland, Australia
Phone: +61 414 082 007

Email: kareem@mindbridgeedu.com.au

MindBridge will investigate any complaints received and respond in a timely manner, aiming to provide a response within 10 working days. If this is not feasible, MindBridge will notify the complainant of the expected response time. Notice of the decision made regarding the complaint will be provided as soon as practicable.

If unsatisfied with MindBridge’s response, you may refer your complaint to the Office of the Australian Information Commissioner (in writing):

Office of the Australian Information Commissioner (OAIC)

GPO Box 5218
Sydney NSW 1042
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
TTY: 133 677 then ask for 1300 363 992

MindBridge’s website and portals may contain links or references to other websites that are not governed by this Privacy Policy. You are advised to review the privacy policies of those websites before using them, assessing their acceptability.

MindBridge acknowledges that periodic review and updates of this document may be necessary to align with emerging laws, technological advancements, and modifications to MindBridge’s operations and practices, and to ensure its continued suitability within the evolving school environment.

MindBridge Education (“MindBridge”) collects personal information, including sensitive information, about students and Parents or guardians before and during the course of a student’s participation in the MindBridge Academic Enrichment Program.

MindBridge collects personal information through various channels, including the submission of documents and forms (such as the online enrolment and booking portal), written notes, and conversations with academic, supervisory, or administrative staff. In some instances, MindBridge may obtain personal information from third parties, such as the partner school or medical professionals.

The primary purpose of collecting this information is to enable MindBridge to facilitate the Academic Enrichment Program, including meeting the needs of Parents, students, the partner school, and MindBridge throughout the student’s participation, and to provide weekly structured progress reporting to Parents.

The information referred to above may be required to ensure successful enrolment and participation of the student and participation in specific activities.

On certain occasions, MindBridge may publish information regarding academic achievements as well as photographs capturing student activities in newsletters and on the website. However, the use of information and images of students for these purposes requires the explicit consent from the partner school and Parents.

MindBridge may disclose personal and sensitive information to authorised entities listed in this privacy policy for administrative and educational purposes. This includes disclosure to the partner school, government departments, medical practitioners, and service providers associated with MindBridge.

MindBridge may disclose your personal information to technology service providers located overseas, and personal information may be stored in the ‘cloud,’ which may involve servers situated outside Australia.

MindBridge’s Privacy Policy, available on MindBridge’s website, provides further details on how you may seek access to or correction of personal information collected about you, and the procedure for raising complaints about the management of your personal information by MindBridge.

MindBridge Education
Queensland, Australia
Phone: +61 414 082 007
Email: kareem@mindbridgeedu.com.au

This section of the Standard Information Collection Notice applies specifically to the collection of personal information relating to the employment or engagement process.

In applying for a position, you will be providing MindBridge with personal information. We can be contacted at:

MindBridge Education
Queensland, Australia
Phone: +61 414 082 007
Email: kareem@mindbridgeedu.com.au

MindBridge may also collect your personal information from third parties, such as previous employers or nominated referees, and publicly available sources.

If it is relevant to the role you are applying for, we may also collect sensitive information from you, such as medical information and criminal history. This information will only be collected with your explicit consent. The collection of criminal record information is necessary for assessing your suitability for engagement at MindBridge.

Failure to provide us with the requested personal information may hinder the progress of your application.

If your application is unsuccessful, we may retain your information on file for up to 12 months to consider you for future positions that may arise. If you submit an unsolicited resume we may keep your information on file for up to 12 months in case a position becomes available.

MindBridge may disclose your personal information to referees and also to third-party suppliers that are used to help with our recruitment processes.

Every MindBridge tutor must hold a current Queensland Blue Card (Working with Children Check) before entering any school campus. MindBridge is required to conduct Blue Card screening through Blue Card Services (Department of Justice, Queensland), in line with the Working with Children (Risk Management and Screening) Act 2000 (Qld) and the Child Safe Organisations Act 2024 (Qld) requirements that took effect on 20 September 2025.

MindBridge may disclose your personal information to technology service providers located overseas, and personal information may be stored in the ‘cloud,’ which may involve servers situated outside Australia.

MindBridge generally does not disclose criminal record check information of its staff to third parties, except as required by partner schools, by law, and in accordance with our obligations to service providers and insurers.

MindBridge’s Privacy Policy provides further details on how you may seek access to or correction of personal information collected about you, and the procedure for raising complaints about the management of your personal information by MindBridge.

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